Questions? Look here.

  • Returns

  • Can I return my purchase?

    Yes, you can!

    For online purchases

    You can return your item(s) as long as they reach us within 14 calendar days from the delivered date.

    Return items must be unworn, unwashed, unaltered and with clothing tags intact.
    You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.

    *Purchase of sale items, intimates, swimwear, accessories, and bags are final and cannot be returned or exchanged. Selected promotional discounts are not eligible for returns.

    For in-store purchases

    Purchases made in Love, Bonito Malaysia stores cannot be returned for an online gift code. However, you can easily exchange your item(s) at our Malaysia stores. Kindly refer to the 'Exchanges' section for more information.

    *Purchase of sale items, intimates, swimwear, accessories, and bags are final and cannot be returned or exchanged.

  • How do I return an item? (only applicable for online purchases)

    1. Drop it off at one of our Malaysia stores: It's free!

    a. Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
    b. Drop your parcel off at the cashier at one of our stores below, within 14 calendar days from the delivered date:

    Paradigm Mall
    Lot No. UG-05 (Upper Ground Floor),
    1, Jalan SS 7/26a, SS 7,
    47301 Petaling Jaya, Selangor, Malaysia

    Sunway Pyramid Shopping Mall
    Lot No. G1.87 (Ground Floor),
    3, Jalan PJS 11/15 Bandar Sunway,
    47500 Subang Jaya, Selangor, Malaysia

    Mid Valley Megamall
    Lot No. F-072A & F-072B (First Floor)
    Midvalley City,
    Lingkaran Syed Putra,
    59200 Kuala Lumpur, Malaysia

    MyTown Shopping Centre
    Lot No. G-057 and G-058, Ground Floor
    MyTown Shopping Centre, No. 6, Jalan Cochrane, 
    Seksyen 90, 55100 Kuala Lumpur, Malaysia

    1 Utama
    Lot No. F119 (First Floor, Centre Court),
    1 Lebuh Bandar Utama, Bandar Utama, 
    47800 Petaling Jaya, Malaysia

    2. Post via CollectCo: RM7.00

    Print your CollectCo label here.
    Click here to view list of CollectCo’s drop off points.

    *For customers residing in Sarawak, Sabah and Kuching, please contact us at hello@lovebonito.com and we're happy to help!

  • How long does it take for my return parcel to be processed?

    Returns will be processed within 14 business days (not inclusive of weekends and Malaysia public holidays) from the date we receive your parcel.

    We'll drop you an email update once your return has been processed!

  • How will I receive my refund?

    Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.
    The online gift voucher will have a one year validity.

  • Where can I get a returns form?

    You should be able to find a returns from in your order, but don't worry if you can't locate it - you can print a copy right here.

  • Do I need to pay to return my items?

    Fees will not be charged for returns. All you have to do is cover the CollectCo surcharge for returns via CollectCo and we'll take care of everything else!

    *For customers residing in Sarawak and Sabah, please contact us at hello@lovebonito.com and we're happy to help!

  • Delivery

  • What is the delivery charge and when can I receive my order?

    Upon order confirmation, we'll need up to 2 business days to process and pack your parcel. It'll then be dispatched to our delivery partner, Aramex. Thereafter, you can expect your order within 3 to 6 business days.

    • Flat shipping rate of RM20 per order.
    • Free shipping with minimum spend of RM150
  • Can I track my order?

    Yes, you can!

    Your order’s tracking ID (e.g LB1234567) can be found in the order confirmation email.

    TRACK


    It may take up to 1 business day upon the dispatch of your delivery for the order status to be refreshed.
    If you are unable to trace your order, please reach us at hello@lovebonito.com and we are happy to help!

  • I haven't received my parcel. Who can I contact?

    You will be able to track the status of your parcel in Aramex’s platform here.

    1. Select 'By Reference'
    2. Key in reference number using your tracking number, e.g LB1234567
    3. Origin country 'Malaysia'
    4. Click 'Track'

    *As we are relocating our warehouse, there might be processing delays for orders made between 10th to 23rd September 2018. 
    We are so sorry for any inconvenience caused during this period and will do our best to get your order to you as soon as possible!

    If you have trouble retrieving information about your delivery, email us at hellomy@lovebonito.com with your order number and we will be happy to assist!

  • Do you deliver on weekends?

    Deliveries are made on weekdays 9am to 6pm and weekends 9am to 2pm.

  • Are there additional charges for re-delivery?

    Delivery attempts will be made up to three times, upon which, parcels will be returned to Love, Bonito if the 3rd delivery attempt is unsuccessful.
    If you have any trouble receiving your order, please get in touch with us at hellomy@lovebonito.com!

  • Will I be charged for customs and import duty for my parcel?

    As your order is processed from our fulfillment center in Singapore, the shipping fee paid during checkout is not inclusive of customs and import duties (duty delivered unpaid).

    You’ll be charged if there’s any fees involved. Our courier partner, Aramex, will get in touch with you if there are any duties to be paid.

    In most countries, any customs or import duties are only charged once the parcel reaches its destination. Love, Bonito does not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries.

    In order to avoid unplanned cost, it is important to check with the local customs office, here, before placing an order.

  • Payment

  • What are the available modes of payment?

    For online purchases: We offer the following modes of payment - Visa debit and credit cards, MasterCard debit and credit cards, and online banking via all major local banks.

    For Malaysia store purchases: We accept cash in local currency (MYR) and most major credit cards.

  • What if I am unable to complete payment for my online order?

    Orders with "Pending Credit Card Payment" statuses will be automatically cancelled after an hour. Any gift codes applied in the order will be automatically reinstated as well!

  • Order Issues

  • Can I amend or cancel my order after confirmation?

    We try our best to pack your orders as soon as we get them to ensure its processed and delivered promptly. This means we are unable to amend or cancel any orders after confirmation.
    However, you can always return your order to us once you've received it.

    For more information on how to return your order, refer to the 'Returns' section for more details.

  • I received a defective item. What should I do?

    We're extremely sorry for sending you a defective item!

    For online purchases: Please email us at hellomy@lovebonito.com within 14 calendar days of receiving your order with the following information:

    1. Your order number
    2. The name/ product code of the defected item
    3. Photograph of the defect
    4. Our pixies will be in touch on the next steps to take and advise on the availability of replacement.

    For all items deemed defective, you will be provided with a CollectCo postage label to return your order with.

    *With effect from 11th May 2018, defective items must be returned via CollectCo with the return label we have provided.
    We are very sorry that charges incurred for using other modes of delivery will not be reimbursed.

    If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

    For Malaysia store purchases: Bring your defected item and receipt to the store you bought the item from, within 14 calendar days, for a replacement. If the item is no longer available, you can choose to exchange it for a different item of similar or higher value (and top up the difference).

  • I received a wrong item. What should I do?

    We're so sorry for mixing up your order!

    Please email us at hellomy@lovebonito.com within 14 calendar days of receiving your order with the following information:

    1. Your order number
    2. The name/ product code of item you have ordered
    3. The name/ product code of item you have received
    4. A photograph of the picking list

    Our pixies will be in touch on the next steps to take and advise on the availability of replacement.

    Upon review of the incorrect order received, you will be provided with a CollectCo postage label to return your order with.

    *With effect from 11th May 2018, defective items must be returned via CollectCo with the return label we have provided.
    We are very sorry that charges incurred for using other modes of delivery will not be reimbursed.

    If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

  • An item is missing from my parcel! What should I do?

    Fret not! Do a quick check through your email inbox to see if our team has already reached out to you separately.

    If you have not received any notice from us, please email us at hellomy@lovebonito.com with the following information:

    1. Your order number
    2. The name/ product code of the missing item
    3. A photograph of the picking list

    Our pixies will run a check for you!

  • How To Shop

  • How do I shop?

    You can make a purchase via our website (www.lovebonito.com.my) or visit our stores (list of stores here).


    When making a purchase on our website,

    1. Choose the categories (New In, Clothing, Shoes & Accessories, Back in Stock) or labels (Essentials, Petite, LYLAS) that you're interested in and start browsing.
    2. When you find an item you love, choose your colour, size and quantity and add to cart.
    3. You can continue shopping or complete your order by viewing your shopping cart.
    4. If you'd like to process your order, you can log into your account or sign up for a new account if it's your first time purchasing.
    5. Check that your delivery address is correct.
    6. Choose your preferred delivery method.
    7. Select a payment method.
    8. Confirm your order and you're done!

    You'll receive an email confirmation immediately when payment is successful.

  • What if the item I want is out of stock?

    We're constantly bringing back popular designs so don't worry!

    Select the colour and size you'd like and click the sign up button (if you're logged in) or leave your email down (if you're not logged in).

  • Do you have a size guide?

    Yes, check it out here!

  • Gift Cards

  • How can I purchase a Love, Bonito gift card?

    Someone's lucky to have you as a friend :)

    Our electronic gift cards can be purchased online here. They're currently available in denominations of RM50, RM100 and RM200.

    You can choose to have them sent on a particular date and it will be sent to your recipient of choice via email.

    Currently, they can only be used on www.lovebonito.com.my and we do not offer physical gift cards online or at our stores.

  • How long are your gift cards valid for?

    Our gift cards are valid for 12 months from the date of purchase and they are non-refundable, non-extensible and non-transferable.

  • How can I redeem a gift card?

    You're one lucky girl :-D

    While checking out your order, simply apply the code indicated in the email into the 'Gift Card' field.

    If the order value of your cart exceeds the value of the gift card, the balance can be paid via: Visa debit and credit cards, MasterCard debit and credit cards, and online banking via all major local banks

    Any balance unused amount will remain, which you may re-apply the same code in another order until the full amount has been utilised.

  • Exchanges

  • Can I exchange my purchase?

    (NEW!) For online purchases: You may now exchange your online order at Malaysia stores! Exchange will only be done for size and/or colour. If the desired size or colour is no longer available at the store, you may choose to drop off your order over the counter as a return, for an online gift voucher instead. You will receive your online gift voucher within 14 business days.

    For Malaysia store purchases: You can always exchange your item(s) within 14 calendar days from the date of purchase. Simply bring the item(s) and your receipt with you to the store and our staff will help you from there. We accept exchanges for items that are unworn, unwashed, unaltered, and with their tags unaltered and intact.

    Please note that all exchanges are final, i.e. exchanged items cannot be further returned or exchanged.
    We do not provide exchanges online.
    Sale items, intimates, swimwear, accessories, and bags cannot be exchanged or returned.

    The full addresses of our stores are listed here!

  • Contact Us

  • Company Information
    • Company Name : Lovebonito Malaysia Sdn Bhd
    • Registration No : 1138499-M
    • Contact Number : +603-2267 2129
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STILL CAN'T FIND WHAT YOU'RE LOOKING FOR?

You can always reach us at hellomy@lovebonito.com and we'll do our best to get back to you as soon as possible. Do ensure to include all relevant details like order information, photos or anything else that will allow us help you better. Our Customer Care team works on all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays.